verified_userWarranty
Your purchase is protected
All products are covered by the statutory conformity guarantee under the Consumer Rights Protection Law. During the warranty period we fix manufacturing and material defects free of charge.
verifiedStatutory warranty
buildRepair, replacement or refund
shield
24 mon.
Standard term
schedule
Warranty terms by category
category
Smartphones & tablets
24 mon.
category
Computers & components
24 mon.
category
TV, audio & photo
24 mon.
category
Home appliances
24 mon.
category
Accessories
24 mon.
category
Batteries & consumables
6 mon.
Shorter term for consumables.
fact_check
What the warranty covers
check_circleCovered
checkManufacturing defects
checkMaterial defects
checkFunctional failures under normal use
cancelNot covered
closeMechanical damage (drops, impacts, cracks)
closeMoisture or liquid damage
closeMisuse or unauthorised repair
closeNatural wear of consumables
assignment_turned_in
How to submit a warranty claim
1
Contact us
Email info@zoofarik.lv or call us, stating your order number.
2
Describe the problem
Attach a description of the defect and photos if possible.
3
Deliver the product
After agreement, deliver the product to the service point or store.
4
Get a solution
Repair, replacement or refund within the term set by law.
quiz
Frequently asked questions
How long is the warranty?add
For consumers — 2 years from receipt of the goods. For legal entities the term may differ.
Do I need a receipt?add
Yes, a proof of purchase is required — a receipt or invoice.
How long does a claim take?add
We process claims as fast as possible, usually within 30 days.
Still have questions about warranty?
Contact us and we will help with your warranty case.